Cancellation & Refund Policy

Free Cancellation: You can cancel your subscription at any time from your account settings or by contacting our support team.

Immediate Effect: Cancellations take effect immediately, and you will retain access to your account until the end of your current billing period.

Data Retention: Your data will be retained for 30 days after cancellation, during which you can reactivate your account or export your data.

30-Day Money-Back Guarantee: We offer a 30-day money-back guarantee for all new subscriptions. If you're not satisfied with our service within the first 30 days, we'll provide a full refund.

Refund Processing: Refunds are processed within 5-10 business days and will be credited to your original payment method.

Partial Refunds: For annual subscriptions cancelled after 30 days, we may provide a prorated refund for unused months, minus any applicable fees.

Step 1: Contact our support team at support@cliently.com with your account details and reason for refund.

Step 2: Our team will review your request and respond within 24-48 hours.

Step 3: If approved, we'll process your refund within 5-10 business days.

Downgrade Options: Instead of cancelling, you can downgrade to a lower-tier plan or our free plan to reduce costs while maintaining access to basic features.

Downgrade Timing: Downgrades take effect at the next billing cycle. No refunds are provided for unused time on higher-tier plans.

If you disagree with our refund decision, you can escalate your case to our management team. We're committed to fair resolution of all disputes.

For billing disputes, you may also contact your payment provider or bank to initiate a chargeback, though we encourage resolving issues directly with us first.